FAQs

Answers to the most common questions can be found here

General Questions

What languages do you currently support?

Do you have mobile or desktop apps?

What does Reporting Hub mean?

Does Sembly create follow-up emails for meeting participants?

Does Sembly support a video recording?

Why does the Sembly agent appear as an “unverified” user in my Microsoft Teams meeting?

How can I integrate Sembly with other tools to send meeting audio or video?

Is it possible to download Key Items, Notes, and Tasks together?

Does Sembly have a subscription with unlimited credits?

Does Sembly record phone calls?

How to bulk download files from Sembly?

Why my calendar randomly disconnects?

What is your support team working hours?

Access to Account and Meetings

How long can I access my past meetings?

I'm getting the "Permission denied" error while trying to access a meeting. What to do?

My company's domain has changed and I originally signed up for Sembly using SSO — will I still be able to access my meetings?

Can I switch from one SSO provider to another (for example, Google to Microsoft) while keeping the same email?

Why can't a user log in with SSO after they were invited to our workspace?

Will I be the only person who can access the recorded meeting in Sembly?

How can I access my Sembly account if I no longer have access to my registered email?

What meeting platforms does Sembly join?

Meeting Invites and Management

Where can I find a meeting's session ID?

What can I do If my meeting was set to the wrong language?

Can I record meetings by connecting a calendar that uses a different email than my registered one?

Can Sembly detect multiple links in a Calendar invite?

Why did Sembly stop recording my recurring meeting?

How to remove Sembly from a call?

Why is my meeting scheduled for 30 minutes only?

Can Sembly join multiple meetings simultaneously?

How to stop Sembly from joining my meetings?

Transcription processing and accuracy

How does Sembly transcribe speech to text?

How to improve transcription accuracy?

How long does it take to process the meeting?

What happens to my meeting after I finish the call?

How does Sembly identify speakers?

How Sembly transcribes swears?

What words may be transcribed incorrectly?

Why are attendees not always recognized as real names and listed as Speaker 0, Speaker 1 in my meetings?

Billing Questions

What subscription to choose for my team?

Can I be refunded if I forgot to cancel my subscription and was charged?

How to add information about company and taxes to invoices?

Which payment methods does Sembly support?

How will I be charged if I add a new member to my team or remove one in the middle of the billing cycle?

Can I have a discount as a non-profit organization?

Privacy & Security Questions

How can I opt out my meeting data from being used by Sembly AI for model training?

Is it possible to store our meeting data on a private or self-hosted server instead of the Sembly cloud?

Do you offer MFA/2FA in Sembly?

What features are unavailable with HIPAA?

Where is my data stored?

Can Sembly record meetings without others knowing?

What security measures does Sembly AI use to protect customer information and content?

Data Hosting Regions

Can I move my meetings from the US to the EU data hosting region?

What should I do if I created my account in the US region but need it to be in the EU?

Can I use the same email in both US and EU regions?

Can I share a meeting with a colleague if our accounts are registered in different regions?