Can I move my meetings from the US to the EU data hosting region?

Sembly offers a data migration service between regions only for Pro, MAX, Enterprise, and legacy Team, Team Plus plans with more than 5 members in the workspace. The cost and timeline can be discussed with the Customer Success team, or you can also email [email protected]. All transfers must be performed manually by individual users on the Basic and legacy Professional plans, and by small teams. The steps are the following:

1. Download your recordings manually from your US-region account.

2. Create a new account in the EU region using a different email address.

3. Upload your recordings to the new EU account.

4. Cancel your US-region subscription and subscribe to a paid plan in the EU-region account (if needed).

If you want to use the same email address for your new EU-region account, you'll need to first delete your account in the US region. Sembly does not allow the same email to be registered in different regions simultaneously.