Sembly offers a data migration service between regions only for Pro, MAX, Enterprise, and legacy Team, Team Plus plans with more than 5 members in the workspace. The cost and timeline can be discussed with the Customer Success team, or you can also email [email protected]. All transfers must be performed manually by individual users on the Basic and legacy Professional plans, and by small teams. The steps are the following:
Download your recordings manually from your US-region account.
Create a new account in the EU region using a different email address.
Upload your recordings to the new EU account.
Cancel your US-region subscription and subscribe to a paid plan in the EU-region account (if needed).
If you want to use the same email address for your new EU-region account, you'll need to first delete your account in the US region. Sembly does not allow the same email to be registered in different regions simultaneously.