If you experience a problem in the web interface, our Support team may ask you to record a HAR file. A HAR file captures browser activity while the issue occurs, making it easier to investigate loading problems, failed requests, and other unexpected UI behavior.
A HAR (HTTP Archive) file is a browser-generated file that records network activity between your browser and a website. It can include request and response details, headers, and timing information.
Recording a HAR file is simple and requires no technical experience.
Open the webpage where the issue occurs.
Open your browser’s Developer Tools:
Windows / Linux: Ctrl + Shift + I
Mac: Cmd + Option + I
Or right-click the page and select Inspect
Open the Network tab.
Enable Preserve log.
(Recommended) Click the Clear icon to remove old requests.
Reproduce the issue while the Network tab is open.
Once the issue appears, export the HAR file:
In Chrome or Edge, click the download/export icon in the Network tab, or
Right-click anywhere in the request list and choose Save all as HAR with content
Save the file to your computer.
Attach the HAR file to your support ticket or email reply.
You can also refer to this video guide for an example of the process.
Please record the HAR file while reproducing the issue, otherwise it may not contain the information needed for troubleshooting.
If the HAR file is too large to attach, you can upload it to a secure cloud storage service and share the download link.
